Els Dhaeze
Certified Customer Experience Professional
An experienced speaker, trainer, consultant, Els Dhaeze inspires in her own passionate way through her book, keynotes, games, open master classes and CX Peer-2-Peer community.
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About this speaker
Els Dhaeze is driven by her natural passion to inspire, support and make people work together differently, combined with the challenges and successes in the corporate world, her love for the customer blossomed. This eventually led to her first book on customer centricity. In rapid succession followed keynote opportunities to shout her love from the rooftops. Els is currently writing her next book, provides various training courses on customer focus and guides organizations in the transition to customer-oriented thinking and acting.
Book this speaker if you
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Are looking for strategic and operational advice
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Are looking for an experienced speaker, trainer & consultant
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Are looking for support with your specific goal
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If you want to learn what you can/should do during the various stages in making your organization more customer-centric.
References
"Customer focus is the job of everyone in the company, the job of all employees. The many practical examples and insights make this book immediately useful in any organization.
"Els gave a very inspiring presentation at Allianz on the topic of CX.
"Through fun interaction, pragmatic examples and stimulating questions, she was able to captivate the participants and bring 'food for thought.
This speaker will inspire you with ...
Inspiring keynotes, book, community
Gain insights into all aspects of CX with numerous examples and learn from others how to make your organization more customer-centric together with all employees.
Practical training
Learn what you can/should do during the various stages of making your organization more customer-centric. Get applicable thinking frameworks, tools and checklists to get started right away.
Workshops & guidance programs
Find out how we can support you to achieve your specific goal. Get a plan of action and project-based CX implementation or change guidance.
About Els Dhaeze
With a degree in commercial engineering in her pocket, complemented by an MBA at Cornell University (NY), Els Dhaeze quickly rose to management positions in several multinational companies active in marketing, sales and retail. Driven by her natural passion to inspire, support and make people work together differently, combined with the challenges and successes in the corporate world, her love for the customer blossomed. This eventually led to her first book on customer centricity. In rapid succession followed keynote opportunities to shout her love from the rooftops. Els is currently writing her next book, provides various training courses on customer focus and guides organizations in the transition to customer-oriented thinking and acting. Occasionally she cheats on her great love with her 2 spirited daughters, 2 sweet cats, a good glass of wine and a fascinating trip with lots of culture, art and of course her husband
Publications and blogs by Els Dhaeze
Els Dhaeze on Out of love for the customer
'You have to make sure everyone thinks customer and acts customer, not just the people in contact with the customer.' Els Dhaeze describes in "For the love of the customer" the steps to become customer-centric. She gives a great example of bpost, who did a large internal campaign for customer excellence.
Book - For the love of the customer
Based on more than 50 company interviews and conversations with more than 200 consumers, the book "Out of Love with the Customer" was created. As a customer, how do you decide which company is truly customer-centric? And as an employer, how do you make your organization truly customer-centric? The book (1/3rd exercises and questions) gives you enough insights and tools to start working with all employees together immediately. Read it yourself or give it as a gift to your employees or to other CX passionate people.
