Gerard van Grinsven
Innovator in customer service
Gerard van Grinsven was CEO of the Henry Ford West Bloomfield Hospital until 2013 and he talks passionately about how he turned that hospital into a Community Center for Well-being in which patients are guests.
Languages:
€10.000 - €15.000
About this speaker
Gerard van Grinsven was vice president for the Ritz-Carlton hotel chain. After more than 25 years of experience in the hotel world, van Grinsven became CEO of the Henry Ford.
And now he is introducing his philosophy in Real Estate. He proves that a customer-driven innovation makes organizations grow successfully above average.. Gerard van Grinsven is the world’s most inspiring and charismatic speaker on the topic of customer centricity.
Book this speaker if you...
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Are looking for inspiration for your Leadership Team or Management Team
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Are looking for customer-driven inspiration and innovation with appealing practical examples
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Want an international top speaker for your team event or company event
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Need to strengthen your people’s customer centric behaviour
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Want to improve the quality of your customer service
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Want to understand why you should start with the unexpressed wishes and needs of your customers
Testimonials
“Brilliant – what an energy boost!"
“Awesome!! What a beautiful man with a beautiful story!"
“Stimulating, provocative and thought-provoking. This initiates changes."
“Knocked down quite a few sacred houses!"
This speaker will inspire you with …
How do you lead with your customer?
Gerard believes we need to create consumer segmentation and customization, build emotional connections and move away from the one-size-fits-all model of healthcare delivery. Like other consumer organizations, he believes we should treat people as valued and respected consumers, not based on illness or payment, but based on patient and consumer needs and preferred involvement.
What is the leader’s secret to achieving resounding success
Gerard is a well-known pioneer who was involved in transforming two different industries: healthcare and luxury hospitality. He is known for taking on challenges others deem impossible, with a reputation for elevating brands, nurturing customer loyalty, emotionally engaging stakeholders and streamlining operations.
Success Factors Henry Ford West Bloomfield and Cancer Treatment Centers
The hospital has a great medical program, but above all it plays a central role in society. When you treat your guests this way, you become so unique with your offering that every patient will want to come to your hospital. According to Gerard, you have to rely on your employees for this. He created a culture in his hospital in which he hires employees based on their natural talents.
About Gerard van Grinsven
Gerard van Grinsven made the switch from the hotel business to the healthcare sector in 2006. Gerard van Grinsven was vice president and area general manager for The Ritz-Carlton Hotel chain. During his career, Van Grinsven has opened 20 hotels worldwide.
After more than 25 years of experience in the hotel industry, van Grinsven enriched the hospital with a unique expertise in service excellence. He became president and chief executive of Henry Ford West Bloomfield Hospital.
Gerard van Grinsven has been awarded the prestigious Malcolm Baldrige National Quality Award three times, twice for his success at the Ritz Carlton and once for the Henry Ford Health System.
Gerard is currently introducing his philosophy to the real estate world.
Gerard is a known pioneer who was involved in transforming two distinct industries: healthcare and luxury hospitality. He is renowned for embracing challenges others deem impossible with a reputation for elevating brands, nurturing customer loyalty, emotionally engaging stakeholders, and streamlining operations.
Gerard believes that we need to create consumer segmentation and customization, build emotional connections and move away from the ‘one-size-fits-all’ model of healthcare delivery. Like other consumer organizations, he believes we need to treat people like valued and respected consumers, not by disease or payment, but by patient and consumer needs and their preferred engagement.
As CEO of the U.S. Cancer Treatment Centers, Gerard has made significant improvements in the culture, resulting in the highest patient engagement and NPS in the country in healthcare. Gerard is currently introducing his philosophy to the real estate world.
Publications and blogs by Gerard van Grinsven
A career as the director of an American hospital
Gerard van Grinsven was CEO of Henry Ford West Bloomfield Hospital until 2013 and passionately shares how he transformed the hospital into a Community Centre for Well-being, where patients are treated as guests.
How does he do that?
Gerard van Grinsven is happy to share this at your event. Either with your customers or for your employees. As a presenter to large groups, but also as a leadership inspirator in small masterclasses where interaction with the group is central.
From bartender to CEO
At the age of 18, Gerard started as a bartender, where he learned how to interact with customers and understand how to fulfill their unspoken wishes and needs.